Frequently Asked Questions

1. What is Neutriherbs Ghana?

Neutriherbs Ghana is an authorized retailer of Neutriherbs skincare products, offering effective, science-backed solutions for healthy and glowing skin. Our products are carefully selected to suit different skin types, including African and tropical skin needs.

2. Are Neutriherbs products original?

Yes. All products sold on neutriherbsghana.com are 100% genuine Neutriherbs products sourced directly from the official manufacturer and trusted suppliers. We do not sell counterfeit or diluted products.

3. Are Neutriherbs products safe for all skin types?

Neutriherbs products are formulated to suit a wide range of skin types, including oily, dry, combination, and sensitive skin. However, individual reactions can vary. We recommend performing a patch test before full use.

4. Do your products work for dark or melanin-rich skin?

Yes. Neutriherbs products are suitable for melanin-rich skin tones and are designed to address concerns such as acne, dark spots, hyperpigmentation, uneven skin tone, and aging—without harsh bleaching agents.

5. Do Neutriherbs products contain harmful chemicals?

Neutriherbs products are formulated with skin-friendly, dermatologically tested ingredients. They do not contain mercury or harmful bleaching agents. Always check the ingredient list if you have specific allergies or sensitivities.

6. How long does it take to see results?

Results vary depending on the product and skin condition. Most customers notice visible improvements within 2–4 weeks of consistent use. For best results, follow the recommended routine and use sunscreen during the day.

7. Can I use Neutriherbs products with other skincare brands?

Yes, but for optimal results, we recommend using Neutriherbs products as part of a complete routine. Mixing products from different brands may reduce effectiveness or cause irritation if ingredients conflict.

8. Is sunscreen necessary when using Neutriherbs products?

Absolutely. Many skincare treatments (such as retinol, vitamin C, and brightening products) make the skin more sensitive to the sun. Using a daily sunscreen helps protect your skin and maintain results.

9. Do you offer skincare advice or product recommendations?

Yes. We are happy to help you choose the right products based on your skin type and concerns. You can contact us via WhatsApp, Instagram, or email for personalized guidance.

10. Do you deliver across Ghana?

Yes. We offer nationwide delivery across Ghana, including Accra, Kumasi, Takoradi, Cape Coast, and other regions. Delivery timelines may vary depending on your location.

11. How long does delivery take?

Delivery usually takes:

Accra: 1–2 working days

Other regions: 2–4 working days

We will contact you once your order is confirmed.

12. What payment methods do you accept?

We accept Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo) and other payment options displayed at checkout.

13. Can I return or exchange a product?

Yes. Returns or exchanges are accepted only if the product is unused, unopened, and in its original condition. Please review our Refund & Return Policy for full details.

14. Can pregnant or breastfeeding women use Neutriherbs products?

Some products may not be suitable during pregnancy or breastfeeding (especially those containing retinol). We strongly recommend consulting a healthcare professional before use.

15. How can I contact Neutriherbs Ghana?

You can reach us via:

  • Website contact form

  • WhatsApp

  • Instagram / Facebook

  • Email

Our support team is always ready to assist you.