Privacy Policy

Effective Date: January 2026

At Neutriherbs Ghana, we value your privacy as much as your skin health. This policy explains how we collect, use, and protect your personal data when you visit neutriherbsghana.com or purchase our products.

1. Information We Collect

We collect information to provide a better shopping experience for our customers in Ghana.

Personal Identification: Name, phone number, and delivery address in Accra or surrounding regions.
Payment Details: We process payments via secure gateways; we do not store your Mobile Money (MoMo) pins or credit card numbers directly on our servers.
Device Data: Your IP address, browser type, and how you interact with our website to help us improve your user experience.

2. How We Use Your Information

Your data allows us to operate as a premium skincare distributor.

Order Fulfillment: To process your purchases and coordinate with our Accra-based dispatch riders for delivery.
Customer Support: To answer your skincare questions via WhatsApp or email.
Marketing: If you opt-in, we may send you updates on new Neutriherbs stock or exclusive "Glow Club" discounts.
Optimization: To analyze website traffic and ensure our WoodMart theme is performing at peak speed.

3. Data Sharing and Third Parties

We only share your information with trusted partners necessary for our business operations.

Logistics Partners: Shared with dispatch riders to ensure your package reaches your specific location in Accra.
Payment Processors: Shared with regulated Ghanaian payment gateways to verify your MoMo or card transactions.
Analytics: We use tools like Google Analytics to understand our audience demographics in Ghana.

4. Cookies and Tracking Technologies

Our website uses cookies to remember your cart items and personalize your experience.

Facebook Pixel: We use this to show you relevant skincare tips and products based on your interests.
Management: You can choose to disable cookies through your browser settings, though some website features may not function correctly.

5. Data Security

As a developer-led brand, we take technical security seriously.

SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt your data during transmission.
Access Control: Only authorized personnel involved in fulfilling your order have access to your personal information.